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The most recent service interruption that affected BlackBerry customers in the Americas  appears to be an issue that stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry bbminfrastructure. RIM apologizes to its customers for any inconvenience and has taken corrective action to restore service.

A new version of BlackBerry Messenger (version 5.0.0.57) is available and encourage anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves an issue that exists in the two previous versions (5.0.0.55 and 5.0.0.56). To download the most current version of BlackBerry Messenger software, please visit www.blackberry.com/blackberrymessenger via Desktop or BlackBerry Browser and follow the on-screen instructions.

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