I remember way back when the Bold 9900/9930 was first released there was a lot of debating going on about the included holster and how it should be used. Some people said to insert your phone with the screen out and others claimed that screen in offers the most protection possible. Well months later and after several reports of damaged Bold Touch keyboards we have an official answer. The correct way to use a Bold 9900/9930 holster is by inserting the phone with the screen in.
Today FedEx dropped off a Verizon Wireless BlackBerry Bold 9930 at my door. Everything seemed the same as my other two Bold 9930s until I looked at the holster and seen a nice instructional sticker on the packaging. Thus laying to rest the long-standing debate.