More and more, customers want to use their BlackBerry® smartphones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk.
Aeroprise, Inc. and BMC Software announced a major technology partnership that provides customers a new mobile version of the BMC Remedy IT Service Management solution that is easy to buy, deploy and use on BlackBerry smartphones from Research In Motion® . This partnership will help customers increase productivity while dramatically reducing the cost and risk associated with managing large, highly complex IT environments.
“We needed a mobility solution that provided the same service and support capabilities in the field as are available in the office,” said Carolyn Hollingsworth, IT director at Lennox International. “Aeroprise Mobility for BMC Remedy ITSM allows us to respond quicker and solve cases much faster, therefore improving uptime and customer service.”
The benefits of mobilizing BMC Remedy include:
- Quicker response to critical issues
- Increased IT support staff productivity
- Greater levels of customer satisfaction
- Improved Service Level Agreements compliance
This product seems to be a perfect fit in an IT enviroment, especially where IT personel are out in the field.
Demo Video HERE!
To see the entire press release go HERE!
For Aeroprise Home Page go HERE!